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WARRANTY AND TERMS OF SALE 1.
All customized J&R PC computers
have a one year limited parts and labor warranty, unless stated otherwise in
writing. All case, cooling, and power supply fans are warranted for one
year only unless fan noise, or other damage, is caused by visible dust build
up, in which case the labor only is covered. Fans are not warranted after one
year including power supply fans. All hard drive warranties after one year,
where applicable, are direct with the hard drive manufacturer unless specified
otherwise in writing. All parts under extended warranties are direct with the
part manufacturer after the first year. Warranty work entails replacing parts
other than fans. Other work, not covered by warranty, is billable. Notebook PCs
are warranted by our Notebook distributors unless they are Verified By Intel
models, which are supported by Intel. 2.
Used PC's upgraded by J&R PC, and
demo PC's, have a 180 day labor and 90 day parts
warranty unless stated otherwise in writing. Used PC warranty, if any, will be stated on the invoice. 3. In the event that a
problem should occur with any J&R PC, do not open the case as
doing so voids your warranty. Immediately contact us by phone
(309-523-3168) to discuss the matter and to obtain a Return Authorization if
the issue cannot be resolved over the phone. The customer is responsible for
returning the PC to J&R for warranty repairs, and for return freight or
pickup, unless on-site service was included in the original or add-on purchase
agreement. J&R reserves the right to substitute equivalent or superior
performance parts for any defective component. 4. Customers
are responsible
for ensuring that software installed on their computer is used properly
and is
designed for the operating system installed. Customers are also
responsible for
updating their operating system program files as needed to incorporate
the
software manufacturers’ latest security and operating fixes. In
Windows 2000 through Windows 7 select Windows Update off of the Start
menu. Check the web site for each program you use to download any
patches
or applicable updates. Make sure any patches apply to the version of
that you are using and make sense to
install. Non-critical updates may not be needed. 5. J&R is not
responsible for data loss under any circumstance or condition. We strongly
recommend all computer users backup all their important data, and to do so
often. A USB drive can be used to both backup your important files and
move them to another computer, such as a Notebook that you may travel with.
Data protection is your responsibility. We suggest that you be diligent from
the beginning and don't wait until something is lost before backing up your
data. For complete hard drive data protection an external USB 2.0 hard drive is
recommended along with Acronis True Image software. Windows 7 Professional has
built in drive imaging that is easy to setup and use. 6. J&R does not
warrant any failure of components due to or caused by physical abuse, acts of
nature, data corruption, customer installation of incompatible or buggy
software after delivery and setup, malware of any type, or by alteration of
CMOS or OS system files by the end user or any program that modifies the OS files
that the end user installs. 7.
On-site setup includes placement of computers and monitors in the customer's establishment or
home, setup of speakers and other peripherals as mutually agreed to, and
insuring all components purchased from J&R operate as advertised when the
computer system is turned on. We do not provide training on the use of a
computer or specific programs on the computer except in our shop on a per hour
basis. Installation of customer owned
software or other add-on work that is requested by the customer at the time of
delivery and setup will be performed by J&R at a nominal labor rate. 8. 9. Save the monitor box for the
duration of the warranty period. Failure to return the original monitor box with the
monitor if repairs are needed will void our legal responsibility to have the
monitor repaired or replaced at no charge. Keep the original monitor box! 10.Cancellation of special
orders (defined as any computer built to specifications outside those listed on
this web site) after two business days may result in a 15% surcharge. 11. For your protection jandrpc.com
and J&R Enterprises do not advertise via e-mail. Nor will we sell any
customer information to any other company. We respect your privacy. 12. These terms are subject
to change. Please check our web site for the latest information.
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